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Terms And Conditions

Store Policy

Payment

1. We accept Visa, MasterCard, American Express, Discover, PayPal, Cash on Delivery , Easy Paisa 
2. We do NOT accept Money order, Cashier Check, Personal Checks or Company Checks. If we receive any Personal Checks or Company Checks, they will be returned to sender.

Billing Terms & Conditions

We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order may be delayed from processing. At times we may also be required to speak to the cardholder, please ensure that the correct telephone/ contact number is provided on the purchase. We reserve the right to cancel any order that is unable to be verified or processed.
Shipping Policy
Shipping Address and Handling Charges

Exclusivestore.pk.com will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.
Shipping Methods
Orders require 2 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.

All Pakistan Shipping will be take 3-4 working days 
We are using Tcs ,  Leopard , Stallion And other Delivery Services which is bene authorized by Exclusivestore.pk


15. International Shipping (Please read our International policy below).
Please note: We do NOT accept any customer's own shipping account (Tcs, Leopard , Stallion , DHL or any Other )

Shipping Terms & Conditions

Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. Exclusivestore.pk does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) . In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.
Expanded Assortment Items (special orders)
Processing time for items through our expanded assortment category, i.e. Lingerie, Costume, etc. will depend on the vendor’s availability and transit time. Special order items will normally leave our warehouse within 3-5 business days. Your entire purchase will not leave our warehouse until your special order item is fulfilled. If we cannot fulfill your special order item on the 5th business day, the rest of your order will be shipped first and the special order item will ship separately.
Cancellation

To cancel your order, please contact us at 03352017777 from Monday - Friday (9:00 am to 6pm) for further assistance. Please note on special order items: If your order is processed, request for cancellation may not be guaranteed. We do NOT accept cancellation via email or messages (due to the response time required and possibility of mis-commmunication). Cancellation of an order must be confirmed and verified by calling us directly at 03352017777. A cancellation fee of 20% may be imposed for any special order items.
Return policy

Exclusivestore.pk offers a 30 days return policy (from the date of receipt) for store credit only. We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing your return package, please make sure to have your Return Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures).

We will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.

We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.

We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.

Return Procedure

Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by emailing your request to returns@exclusviestore.pk. In the email please include 1/ order number 2/ items requesting to be returned and 3/ reason for return. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is Shop number 48-49 Silk Mall Main Shaheed e millat road Karachi 

Return Disclaimer

All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 15% through 25% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.

International Order Policy

We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Exclusivestore.pk will NOT be responsible for any Custom tax/duties cost and fees.
To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.
If any of the following occurs: 
1. The customer refuses to accept the package
2. No attempt is made in the country of destination to deliver the package
3. No transit or delivery update
Exclusivestore.pk reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund or compensation. We do not accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier. If package is returned to us by the shipping carrier, we will follow our return policy accordingly (see above Return Policy).

Legal Information

General
This Website may include inaccuracies or typographical errors. ExclusiveStore.pk and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. Exclusivestore.pk can revise these Terms at any time without notice by updating this posting.

Links to Third Party Sites
This Website may be linked to other websites which are not under the control of and are not maintained by Exclusivestore.pk. Exclusivestore.pk is not responsible for the content of those sites Exclusivestore.pk provides Exclusivestore.pk of those sites Exclusivestore.pk reserves the right to terminate any link or linking program at any time.
Trademarks / Logos / Images
Exclusivestore.pk, the Exclusivestore.pk logo, the original product images taken by Exclusivestore.pk, and all Exclusivestore.pk -based trademarks are trademarks or registered properties of Exclusivestore.pk in the United States and other countries and are protected by law. Unauthorized use of Exclusivestore.pk Name, Images, Logos and Trademarks or unauthorized copy of contents from this web site without permission from Exclusivestore.pk is in violation of U.S. and International copyright law. Diamond Couture, Diamond Clubwear, are fictitious brand names used solely for branding unknown brands. Exclusivestore.pk respects the rights of trademarks, copyright, brands, and their respected content.

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